Last updated: January 2024
Introduction
Elite Window Installations is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or engage our services.
Information We Collect
We may collect the following types of information:
- Contact details: Name, email address, and postal address when you submit an enquiry or request a quotation
- Property information: Details about your property relevant to our services, such as property type, window and door specifications
- Technical data: IP address, browser type, and device information collected automatically when you visit our website
- Usage data: Information about how you interact with our website, including pages visited and time spent
How We Use Your Information
Your information is used for the following purposes:
- To respond to your enquiries and provide quotations
- To arrange and conduct home surveys
- To deliver and install products you have ordered
- To communicate about your project and after-care matters
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit an enquiry form or subscribe to communications
- Contractual necessity: When processing is necessary to fulfil a contract with you
- Legitimate interests: For business operations, improving our services, and maintaining security
- Legal obligation: Where we are required to process data by law
Data Sharing
We do not sell your personal information. We may share data with:
- Product manufacturers for warranty and guarantee registration
- FENSA and other regulatory bodies for compliance certification
- Professional advisers including accountants and legal counsel
- Service providers who assist with our business operations under confidentiality agreements
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Typically:
- Enquiry data: Two years from last contact if no contract is formed
- Customer records: Duration of the guarantee period plus six years
- Financial records: Seven years as required by law
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For questions about this privacy policy or to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Millbrook Industrial Estate, Northampton, NN3 6FD, United Kingdom
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.